Born between 2010 and 2024, Generation Alpha is now fully born—but their story is just beginning. This “mini-millennial” generation is more than 2.2 billion strong and already shaping culture, ...

For a few years now, Google planned to eliminate third-party cookies from its Chrome browser. But the search giant kept extending the deadline, and on Monday, announced that it’s dropping the plan ...

People know they need insurance — and yet, traditionally, it’s often been seen as a cumbersome afterthought or legal necessity that can feel overwhelming and confusing. However, customer experience ...

After two-plus years of astronomical growth, what are the 2023 e-commerce trends that online retailers can expect? While shoppers are returning to brick and mortar, their e-commerce habits are set.

In the past couple years, HR leaders were tested like never before. With the abrupt shift to remote work, mass resignations, economic volatility, and geopolitical upheaval, they were challenged on all ...

Customer service has always been a fundamental part of business, but it’s more important than ever now. Consumers expect a lot from brands – and have several to choose from. Customer satisfaction ...

Retail returns are undesirable for obvious reasons: they mean both a decrease in revenue and an increase in costs. They also come with a sustainability impact as they add to your business’s carbon ...

For digital natives (and everyone else), “what the world needs now, is…” trust, apparently – and lots of it. New research from the 2022 Edelman Trust Barometer says trust is pretty hard to come by ...

The more people buy, the more products they return. But why don’t more marketing and advertising teams measure e-commerce returns? What can businesses do to assure their marketing metrics reflect ...

The telecommunications industry has grown from a connectivity provider for consumers to becoming the backbone of the modern industrial economy, and the pressure is INTENSE. The telecom trends for 2025 ...

U.S. inflation rates may be cooling off some (especially compared to their 2022 spike), but many consumers are still feeling the effects of higher prices, making them extremely budget-conscious.

E-commerce and digital marketplaces are fast-paced and always changing, so what trends can online retailers expect going into 2024? While in-person shopping is back in full swing, e-commerce continues ...