Responsive's scoring system establishes a new benchmark for AI quality, enabling organizations to improve response integrity.

Salesforce's Agentforce for Field Service helps companies tackle scheduling, reporting, and on-site troubleshooting.

HeyGen, a video generator for businesses, has expanded its partnership with HubSpot, enabling marketers and sales teams to automatically generate personalized videos within their HubSpot workflows and ...

Shirofune, a provider of automated ad management technology, has integrated with Google's DV360 (Display & Video 360), a demand-side platform (DSP) for programmatic ad campaigns.

Conga, a provider of revenue lifecycle management (RLM) technology, has partnered with Amazon Web Services (AWS) to unlock development capabilities for Conga's products on AWS, helping customers drive ...

"Earning premiums for advanced skills like generative AI modeling reflect the value businesses place on AI technology," says Teng Liu, an economist at Upwork. "These premiums highlight the scarcity of ...

First Orion's Protect+ Risk Detection helps businesses to make informed decisions on how inbound calls are treated.

The research firm recommends that organizations start planning for this future now by co-creating, integrating, and building trust in genAI. Integrating voice technology, conversational AI, and CRM ...

The Gastrograph AI acquisition will enable NIQ to further enhance its AI capabilities in Product Development, building on its Creative Product AI solution launched in 2022.

A customer’s experience is the accumulation of reactions to the variety of engagements and interactions that customer will have, over time, with a brand. These moments add up, and the sum of these ...

eTrigue, a digital partner marketing platform provider, today launched AI Lead Insights to help companies and their channel partner sales teams target, manage, and convert leads and prospects using ...

ServiceNow's acquisitions of Moveworks and Logik AI reaffirm just how serious it is about being a leader in the agentic era of CRM. But what else does the company need to do for that to really happen?