Advisor mentality shift. Brands should adopt an advisor role to build loyalty and offer personalized recommendations based on ...

Simpler cancellations. The FTC’s Click to Cancel rule requires businesses to offer easy, user-friendly cancellation options ...

AI in customer service transforms CX with smarter chatbots, proactive insights, and effortless customer experiences that ...

AI in customer experience can drive efficiency, but finding the right balance with personal touch is key to keeping loyal ...

This year’s top marketing campaigns not only captured audience attention but also reshaped how brands connect with consumers.

AI is transforming content discovery. Creators must adapt to guarantee fair compensation, protect attribution and stay ...

Samson Adepoju is an accomplished marketing and public relations executive with over a decade of experience in technology and communications. He specializes in developing comprehensive media ...

Critical metric. Churn isn't just a number — it's a telltale heart of customer satisfaction and business health. Revenue driver. Tackling churn goes beyond fixing leaks. It's about nurturing a ...

LogicMonitor, a leading SaaS-based hybrid observability platform powered by artificial intelligence (AI), today announced a transformative $800 million investment of new equity and strategic financing ...

Nashville, TN. November 21, 2024 — JumpCrew, a leader in Growth-as-a-Service (GaaS) for companies like Airbnb, Zillow, and Experian, has appointed Shawn Stacy as Chief Operating Officer (COO).

Expected long hold times, abandoned calls and poor experiences plague the outdated processes of customer service SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX ...