Five9 launches research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial service providers ...

IPI named #18 in Best Companies to Work For list which follows IPI’s three-star Best Companies rating earlier this year ...

Winners announced at the greatest customer contact awards in Europe, the ECCCSAs - European Contact Centre & Customer Service ...

FourNet & Alzheimer’s Society pick up the ‘Oscar’ at European Contact Centre and Customer Service Awards 2024 ECCCSA ...

Cirrus Adds NICE CXone Mpower To Its contact centre Portfolio to Transform the UK Mid-Market CCaaS Landscape. Cirrus, the ...

An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to Others - Calabrio report ...

Content Guru & NHS England, London Region Receive “Highly Commended” for Healthcare Sector Project of the Year at IT Industry ...

Grands Moulins de Paris, a key player in the milling market in France and internationally, has worked with Sabio to deliver a ...

Winners celebrated at the 2024 CCNNI Awards organised by Contact Centre Network NI (CCNNI) The leaders of Northern Ireland’s customer contact industry have been celebrated at this year’s seventh ...