Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Vice President JD Vance is blaming a federal immigration officer’s fatal shooting of a Minneapolis woman on “a left-wing ...

PSN accounts are being hacked, and there's nothing PlayStation fans on PS4 and PS5 can do about it other than avoid one key ...

Dallas city executives are again asking council members to offer feedback on the city’s citizen satisfaction survey. Here’s ...

The buffet-style restaurant — be it one that offers American homestyle cooking, pizza, Chinese food, Mexican food, something else, or all of the above — is a polarizing concept. Buffets became an ...

It does work I don’t want my team wasting time on, and it does it without fatigue, context switching or the need to sleep.

A group of tech executives, app developers and Silicon Valley philosophers is seeking to streamline the messy matters of the ...

Where are the gaps in AI governance, Anthropic seeks its third big funding round in a year, humanoid robot hype in 2026.

A ransom hack on New Zealand's largest health portal is being billed as one of the country's biggest cybersecurity incidents, ...

I'm talking about people who seem to delight in doing a shoddy or lazy job. Whether it's businesses not answering the phone ...