Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Vice President JD Vance is blaming a federal immigration officer’s fatal shooting of a Minneapolis woman on “a left-wing ...

Dallas city executives are again asking council members to offer feedback on the city’s citizen satisfaction survey. Here’s ...

It does work I don’t want my team wasting time on, and it does it without fatigue, context switching or the need to sleep.

A group of tech executives, app developers and Silicon Valley philosophers is seeking to streamline the messy matters of the ...

Where are the gaps in AI governance, Anthropic seeks its third big funding round in a year, humanoid robot hype in 2026.

A ransom hack on New Zealand's largest health portal is being billed as one of the country's biggest cybersecurity incidents, ...

SICK of moping at your desk? A career change may be what you’re after and you don’t even need experience to land top roles ...

School bus crashes as fresh ‘danger to life’ warnings issued ahead of Storm Goretti snow - Drivers have been warned about ...

The Atlantic Coast Conference is aiming to turn an improved showing in nonconference play into its goal of earning more March ...