BSNL has launched its Voice over Wi-Fi (VoWiFi) service nationwide from January 1, 2026, enabling subscribers to make and ...

Vance spoke adamantly against the Thanksgiving staple while visiting service members in Kentucky, saying it “doesn't actually taste that good” Brett Carlsen/Getty Vice President JD Vance went on a ...

The administration is pitting service members against Americans, Democrats said. President Donald Trump on Thursday called several Democratic veterans and national security specialists "traitors" who ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

A controversial app that claims to pay people for recordings of their phone calls, which are then used to train AI models, could soon return after being disabled due to a significant security flaw.

An Army veteran on Portland City Council is calling on current and former members of the U.S. military to speak out against President Donald Trump’s planned deployment of the National Guard in ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

Gartner recently placed AI agents at the peak of inflated expectations, with Haritha Khandabattu, senior director analyst at Gartner saying that organizations “need to determine the most relevant ...

Call center outsourcing may be the right option for your needs.you’re looking to scale your customer service, fill skills gaps, and potentially save money, then outsourcing might look pretty appealing ...

Forbes contributors publish independent expert analyses and insights. The author of many tech books, Michael Ashley covers AI and Big Data. If you’re anything like me, your phone rings all day with ...

In today’s connected world, voice communication remains a cornerstone of customer engagement. Whether it’s a support call for customer service or a telehealth session with a doctor, call quality and ...