Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

If users can’t easily find, trust, use, and enjoy your digital banking or fintech service, you’re already behind. We’ve seen financial institutions invest millions and spend years developing a “killer ...

In these days of disappearing "customer service," it was a pleasant surprise to work with Mary at the new Ace Hardware Store in Kalmia Plaza. I was looking for a new hedge trimmer and she was a ...

Nordic countries are relieved after battling an exceptional heat wave which shattered the hopes of foreigners seeking to cool off in the far north—a disappointment meteorologists warn is likely to be ...

One year ago, Microsoft launched its Contact Centre as a Service (CCaaS) solution, powered by AI. In just 12 months, it has already helped reshape how organisations connect with their customers, ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, empathy and responsiveness at every level of a business. When done right, ...

A call center is vital to an organization’s relationship with its customers. For many businesses, it serves as the primary touchpoint for customer interactions. As such, optimizing your call center’s ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

TOWER BARRACKS, Germany – U.S. Army Garrison Bavaria honored its top volunteers in the Rose and Tower barracks community during the annual Volunteer Recognition Ceremony May 13, 2024 at the Tower View ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading end-to-end conversational AI platform provider, announces that it has been named a winner in the 2025 Excellence in Customer Service Awards, ...