The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Brad Birnbaum With the ...

The e-commerce market is widely regarded as one of the most promising sectors for business development. With global internet access rapidly expanding and over 5 billion internet users today, the ...

In the competitive landscape of plumbing contracting firms, customer focus plays a pivotal role in determining the success and longevity of a business. The plumbing industry demands more than just ...

In this presentation, IFS Chief Strategy Officer and President Marne Martin explores how adopting a comprehensive approach to service can become your business's secret weapon. This approach can help ...

A customer-centric AI strategy has become more than a technological asset — it's a pivotal component of business success. As we witness the digital transformation of commerce — a statement that is ...

Since founding my company, Zuper, a few years ago, my philosophy on growth has stayed the same: Remain customer-obsessed and let the customer’s needs serve as the organization’s North Star. I am ...

Courtesy calls create golden opportunities to exceed motorists' expectations of an automotive service facility. Follow-up calls after the sale project warmth and concern — unexpected courtesies in ...

Competition is a driving force behind many new OEM offerings, encompassing everything from the desire to stand out from the crowd with the latest model, innovative technology, or adding a new feature ...