The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Brad Birnbaum With the ...

The e-commerce market is widely regarded as one of the most promising sectors for business development. With global internet access rapidly expanding and over 5 billion internet users today, the ...

A customer-centric AI strategy has become more than a technological asset — it's a pivotal component of business success. As we witness the digital transformation of commerce — a statement that is ...

Max Soloshchanskiy is a partner at Soloway Group, an investor and an advisor to technology startups and Fortune 500 companies. Creating a seamless customer experience (CX) is crucial for successful ...

Courtesy calls create golden opportunities to exceed motorists' expectations of an automotive service facility. Follow-up calls after the sale project warmth and concern — unexpected courtesies in ...

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Exceeding customer expectations rather than merely satisfying them is at the heart of the Disney ...

Resilient and sustainable supply chains are necessary to meet—and exceed—today’s customer expectations. In partnership withAmazon Web Services The rolling supply chain disruptions of the past few ...

Competition is a driving force behind many new OEM offerings, encompassing everything from the desire to stand out from the crowd with the latest model, innovative technology, or adding a new feature ...