Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

At almost any job, one quickly learns that the public perception of an industry or profession is generally flawed in some way ...

Discover the role of bailees, their responsibilities, and real-world examples like dry cleaners and valet services. Understand bailments and the legal obligations involved.

According to the American Medical Association (AMA), 31.2% of US physicians have been sued or faced legal action against them. Though accidents happen every day, some can result in serious harm.

The executive director in her sharp pink suit walked alongside guests, through sleek hallways and past a new marbled wall with its “Early Childhood Innovation Center” logo. She shook hands with state ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

New York Times reporters are looking into cases of unnecessary and wasteful spending in government health programs. By Sarah Kliff and Katie Thomas In 2023, companies billed Medicare for hundreds of ...

We’ve all heard the phrase, “The customer’s always right.” It’s a common mantra in customer service and hospitality – and, I’d argue, should carry over into the world of SEO as well! After all, we SEO ...

With bipartisan backing, successive congresses and presidential administrations have forced the health sector to disclose prices for services that were previously concealed from the public. With the ...

TROY, Mich.: 30 Jan. 2025 — Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study SM —Volume 1, ...