Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Northern Ireland digital agency reaches milestone as UK small businesses accelerate AI adoption efforts SMEs need to achieve similar outcomes with a fraction of enterprise resources. Our training ...

Who is the best home warranty company in 2026? The USA TODAY team reviewed, ranked and applied our in-house methodology to ...

A 2025 data breach at fintech company 700Credit exposes personal information of more than 5.8 million people through ...

After nearly nine years at Sonos, including a stint as chief product officer, Bouvat-Merlin took the helm of Sauron just last ...

Data released by Monster shows that job searches are rising sharply as companies prepare for the upcoming holiday season.

CMSWire 2025 Contributor of the Year Trish Wethman challenges leaders to move beyond NPS arguments and focus on action that ...

An HVAC expert from the U.K. is using customers' experience to set the record straight on heat pump misconceptions.

Ladies and gentlemen, thank you for standing by. My name is Desiree, and I will be your conference operator today. At this time, I would like to welcome everyone to the GrafTech Third Quarter 2025 ...

Dear Eric: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Customer Data Platforms (CDPs) represent a revolutionary approach to managing customer information in today's digital landscape. These sophisticated systems unify disparate customer data from multiple ...

The question of whether real estate companies are using too many proptech providers doesn’t come up often. When it does, the answer is usually found when the two first come together. For that reason, ...