Tension: Companies have more customer data than ever, yet struggle to balance immediate revenue needs against long-term ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

Explore Tailored Home Insurance Solutions for Your Needs Wellington, United States – December 28, 2025 / Home Insurance Florida / Home Insurance Florida is proud to announce its commitment to ...

“Survey fatigue is real,” says Brad Anderson, President of Product and Engineering at Qualtrics. He acknowledged that many ...

Over the past year, Salesforce CEO Marc Benioff has touted his company’s main AI product, Agentforce, as a money saver for ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

Delivery company Instacart will pay $60 million in customer refunds under a settlement reached with the Federal Trade ...

Users on the platform say it refers to the vacant stare young people might give in response to small talk, simple customer service questions or workplace inquiries. Hypothetical skits on the platform ...

Emplifi’s social care analysis found new patterns emerging for airline brands, with social AI agent implementations surging while activity on X sharply declines leaving room for improvement NEW YORK-- ...