Generative AI in Financial Services: Innovation, Risk, and Customer Experience

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...
IEEE

Personalized Shopping Experiences: Leveraging Big Data Analytics in E-commerce for Enhanced Customer Engagement

Abstract: E-commerce systems have integrated big data analytics (BDA) as a core element, enabling personalized shopping experiences, crucial for customer loyalty and satisfaction. This research ...

9 top customer service challenges — and how to overcome them

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
IEEE

Privacy-Preserving Authentication With Service Analytics for Forensic-Aware Cyber-Physical Systems

Abstract: Forensic Aware Cyber-Physical System (FA-CPS) is an evolving core of digital forensic systems that discovers the integrity of biometric service platforms. Most forensic agencies use emerging ...