League of Legends players worldwide couldn't login for hours because Riot forgot to renew the client's SSL certificate—just like it did 10 years ago

The new year might mean wrestling with over-ambitious resolutions, the frustration of writing the previous year whenever ...
Investopedia

Benefits and Pathways of Becoming a Client Service Associate

Mark Cussen, CMFC, has 13+ years of experience as a writer and provides financial education to military service members and the public. Mark is an expert in investing, economics, and market news. Ryan ...
Investopedia

Understanding Client Base: Key to Business Revenue and Growth

Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and ...
Harvard Business Review

Know Your Customers’ “Jobs to Be Done”

Is innovation inherently a hit-or-miss endeavor? Not if you understand why customers make the choices they do. by Clayton M. Christensen, Taddy Hall, Karen Dillon and David S. Duncan For as long as we ...