In the case of Kroger’s delayed pickup order, the issue may point to broader logistical challenges. From inventory management to staff shortages, various factors could contribute to such delays.

with 11 remodels underway. It will also add Kroger Pickup to 20 stores.

A customer using Kroger’s pickup service for the first time reported waiting over an hour without receiving her order. The supermarket chain has since apologised, acknowledging issues with the service ...