Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Dental Intelligence Appoints Customer Experience Veteran Miles Dunn as VP of Customer Support, Reinforces Commitment to ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

Kahuna Labs Co-founder and CEO Sanjeev Gupta said, “I am absolutely thrilled to welcome Judith Platz to Kahuna Labs. Judith has been at the center of the most important shifts in customer support over ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

Century Support Services is a debt settlement company based in Pennsylvania. To date, the company has helped settled over $1.7 billion in debt for over 259,000 customers since 2003. Customers can ...

TaxAct is a solid choice for DIY tax software especially if you want access to tax professionals and live expert support. However, we found its pricing structure a bit confusing.

Chatbots have settled into a permanent role within enterprise systems. By 2026, they support customer interactions, employee ...

Travel & hospitality are entering a period of rapid transformation as AI, automation, and immersive technologies reshape how ...

Instead of responding only when something breaks, AI allows the industry to anticipate homeowner needs. This can reduce costs ...

UPrinting reports 25% of business owners lost clients to AI tools, raising concerns over authenticity. Many seek balance, ...