Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

When we think about working for a retail company, we usually think about working in-store, helping customers, or possibl ...

Who is the best home warranty company in 2026? The USA TODAY team reviewed, ranked and applied our in-house methodology to ...

Entergy Arkansas will hold a series of customer events Monday across Arkansas to connect customers with resources and community partners who can provide assistance and energy saving options.

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process complex information, reason through nuanced problems, and take decisive action ...

The law also bars delivery companies from using customer tips to offset drivers’ base pay, requiring tips to go directly to ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

As AI accelerates towards 2026, Microsoft has shared a list of 40 jobs which are most exposed to disruption by generative AI ...

On behalf of Maine Turnpike Authority, I would like to thank Kathy Shiplett for her letter to the editor, published on Dec. 24 (“Unwanted sass from E-ZPass“). Our E-ZPass customer service department ...

The GMA program will stop accepting new applications on March 31, 2026, at 11:59 p.m. All application packages must be complete and fully submitted through the Georgia Mortgage Assistance application ...

Vietcombank Remittance Company says it is strengthening its role in Vietnam's remittance market through digital ...

Oxylabs requires more technical expertise than other proxy services, but its data collection tools are unmatched in the space ...