9 top customer service challenges — and how to overcome them

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
IEEE

Comparative Evaluation of Machine Learning Models for Customer Churn Prediction in the Telecom Sector

Abstract: The phenomenon of churn has been a critical problem that has persisted in the telecom industry and its effect on the profitability of the companies and the strategies used in trying to ...
blockchain

AI Transformation: Fastweb and Vodafone Enhance Customer Service with LangGraph and LangSmith

Fastweb and Vodafone revolutionize customer service using AI agents, Super TOBi and Super Agent, leveraging LangGraph and LangSmith to improve customer interactions and call center operations. Fastweb ...
IEEE

Sentiment Analysis of Amazon Customer Review by Using Deep Learning Models

Abstract: The abundance of user-generated text in the digital age provides valuable insights into opinions, preferences, and sentiments. This study presents a comprehensive sentiment analysis system ...