The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Washington residents affected by recent floods can now apply through the Department of Social and Health Services (DSHS) for emergency cash assistance to help meet their immediate needs.

Days before this past Halloween, Aidan Girod received a frightening note atop her water bill: “FINAL NOTICE.” The letter said ...

Microsoft’s Xbox is heading into The Game Awards Thursday with 10 nominations and major promotional plans for the second season of its “Fallout” TV series on Amazon. The company also had some big news ...

Warnings that artificial intelligence could erase entire categories of work have shifted from fringe speculation to ...

TOAMASINA, Madagascar - The centerpiece of the aid project was a toilet known as the Minimal Value Product: the MVP1. It did ...

Nuclear phrases: When the AI bot asks why you’re calling, say, “I need to cancel my service” or “I am returning a call.” The word cancel sets off alarms and often sends you straight to the customer ...

BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

The oldest baby boomers — once the vanguard of an American youth that revolutionized U.S. culture and politics — turn 80 in ...

Sam Meckey is president of WestCX, overseeing the Mosaicx and Televox brands within West Technology Group. Sam joined WestCX in 2025, bringing more than 20 years of leadership experience at the ...