Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

CMSWire 2025 Contributor of the Year Colleen Lonsberry argues that efficiency alone can’t replace empathy — even in AI-driven ...

Mita Mallick shares five key insights from her new book, The Devil Emails at Midnight: What Good Leaders Can Learn From Bad Bosses. The silver lining that comes from working for several bad bosses?

Let’s start here. If you’re a fantasy football veteran and your biggest struggle is remembering which sleeper picks are on which of your multiple rosters, this article is not for you. Please see ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

On paper, the brand elevation playbook is relatively straightforward: reduce excessive discounting and overexposure in outlet and wholesale channels while increasing desirability and exclusivity — all ...

Watching my son play competitive junior golf has been a privilege — and a real eye-opener. Observing how these young athletes prepare and perform, I’ve noticed several habits and strategies that the ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

There have been several noteworthy sell-offs over the last seven years. Sell-offs can be great buying opportunities, but only under certain conditions. There are actions you can take to endure market ...

Some lessons don't hit until later in life. A simple lesson repeated will resonate far into the future. Even after a parent has long since shuffled off life's stage, the lessons they repeatedly role ...

“Fight: Inside the Wildest Battle for the White House,” which chronicles the 2024 race for the White House between Donald Trump, Kamala Harris and Joe Biden, hit No. 1 on The New York Times bestseller ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...