AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.
PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...
Elizabeth Warren was 'completely wrong' about Social Security phone data, says commissioner Frank J. Bisignano after audit ...
Americans are now getting about 2.5 billion robocalls every month, according to YouMail (7), so being careful is your best ...
Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...
Three people died on Mt. Baldy, and powerful Santa Ana winds prevented helicopters from recovering their bodies until Tuesday ...
Industry Recognition -- Named a leader and "fast mover" in the GigaOm Radar for application and API security, citing strengths in vulnerability detection and bot management. Strategic Investments for ...
Nationwide protests by quick e-commerce delivery workers disrupted services in several cities as unions pressed for fair ...
A robocall scam is targeting hundreds of thousands of consumers each week, with fraudsters impersonating employees of Walmart in an effort to obtain people's personal information, according to a ...
Some dying industries aren't worth getting jobs in as tech and other changes disrupt journalism, bookkeeping, and customer ...
There will almost certainly be numerous mudslides, severe flooding either from heavy rain or clogged storm drains, and possibly debris flows,” the National Weather Service said.