In tweaking its chatbot to appeal to more people, OpenAI made it riskier for some of them. Now the company has made its chatbot safer. Will that undermine its quest for growth?

OpenAI has brought an essential upgrade to ChatGPT Voice that lets you have audio conversations with the chatbot right inside your conventional chat window.

Startup founders building AI shopping tools think general-purpose models are too broad to deliver truly personalized shopping experiences.

According to data released by OpenAI last month, roughly three million ChatGPT users display signs of serious mental health emergencies like emotional reliance on AI, psychosis, mania, and self-harm, with roughly more than a million users talking to the chatbot about suicide every week.

ChatGPT shopping research is a new, more advanced shopping assistant that gives the AI chatbot more ways to help users find the right products and is available now for all users on mobile and web ahead of Black Friday, OpenAI said in a press release Monday.

Nearly 50 cases linked to AI chatbot deaths, hospitalizations, and lawsuits. New York Times investigation reveals OpenAI ignored internal warnings about emotionally manipulative responses.