In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Ensuring autonomous workflows perform with consistent reliability and accuracy is core to customer experience; CX assurance ...

Metrigy’s study of 307 companies found that attacks on collaboration platforms are continuing to increase. This year, about ...

Emerging AI-powered data discovery and semantic search tools promise to cut through the fragmentation, helping CX teams turn ...

Alan Quayle wanders the world helping people gain an edge in high tech. His 29 year career spans BT, Lucent (now Nokia), Cambridge Technology Partners (now Atos Consulting), founding Teltier (one of ...

Most recently of Nintex, Amit Mathradas has a track record in scaling and transforming companies, as well as integrating AI into enterprise platforms.

As generative AI becomes more firmly entangled with each step in the customer journey, and we get more data on how customers feel about that, a new theme has emerged among vendors and analysts: the ...

Network automation relies on a data repository to create network configurations and drive network validation tests. This repository has become known as a network source of truth (NSoT). The objective ...

Welcome to No Jitter’s Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. In ...

Contact center and workforce optimization (WFO) provider Aspect Software this morning announced that it will merge with contact center provider Noble Systems to form Alvaria. The new Alvaria will ...

Early in my career, I was an AT&T engineer designing large-scale unified communications systems. Then I led development for the first B2B contact center, which showed that AT&T’s technologies could ...