Findings Also Show 69% of Customers Would Switch From Human Service to Automation – As Long as It Resolves Their Issue MELVILLE, N.Y., May 12, 2026 — New survey research from Verint® reveals 79% of ...
One AI agent now handles both phone and chat support, sharing knowledge, actions and escalation logic across channels.
As AI agents begin researching, navigating and buying on behalf of consumers, UX teams must rethink digital experiences for ...
Voice AI and a new brand reflect the shift toward connected, well-governed, and scalable customer experience BOZEMAN, MT, May 11, 2026 – Quiq, the enterprise agentic AI agent platform trusted by more ...
Quiq's new platform coordinates voice, messaging and human agents under one governance layer, targeting enterprises stuck in ...
Web Summit Vancouver 2026 will convene 20,000+ tech leaders, founders and investors for four days of networking and innovation. Web Summit Vancouver 2026 will take place May 11-14 at the Vancouver ...
8x8, Inc. released updates to its Platform for CX on May 5 covering AI agent development, real-time analytics, mobile ...
The martech landscape hit 15,505 in 2026 — barely a move. Scott Brinker tells CMSWire the flat number buries the real story: ...
Four GA platform capabilities. One bet: that persistent memory and real-time orchestration are the foundation every agentic ...
Google’s Data Studio revival hints at a bigger shift: analytics, AI and action are converging into one platform—leaving ...
NiCE's Q1 results, a candid earnings call and a ServiceNow launch paint a detailed picture of where agentic AI in CX is ...
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