The global outbound dialing market — dominated by equipment vendors includingAspect, Avaya, Genesys, Nortel and Cisco — not only is saturated in many regions, especially North America, but also is ...

With mandates like the Do Not Call legislation that allow customers to dodge unwelcome telemarketing calls, organizations are paying closer attention to communicating with consumers how and when they ...

After more than 10 years of sitting on the sidelines, the outbound market is starting to fight for its life. This is a paradox, as it was the 2003 National Do Not Call (DNC) Registry legislation in ...

Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, today reported the results for the third quarter of its fiscal year 2024 (Aug. 1- Oct. 31, 2023 ...