Changes are coming in Wake County when you dial 911. Wake County EMS is outlining a new system it says will improve service.

Sickest Callers Cut the Line For EMS Help. Wake County EMS is overhauling how 911 calls are handled so the sickest patients jump to the front of the line instea ...

Wake County EMS leaders held the first of seven community meetings about changes coming to the county’s 911 response system.

Wake County EMS is rolling out a data-driven dispatch update that sharpens call triage and reduces lights-and-siren responses for select non-critical calls ...

"One thing that will never change in Wake County is our commitment to building a safer community." ...

Wake County EMS will soon begin prioritizing 911 callers who are facing the most life-threatening emergencies as opposed to handling patients on a first-come, first-served basis.

Triage is a medical term that means to separate or sort. Developed by Dominique Jean Larrey in the early 1800s, triage has been a standard in EMS since the latter’s inception. Through all of the ...

A machine learning model has been proven effective as a decision-support tool for dispatchers of Emergency Medical Services (EMS), resulting in improved triage quality and ambulance utilization, ...