The Chicago Office of Emergency Management and Communications on Tuesday was to launch a major software update to the city's 911 dispatch system, but some called to slow the process down.

The city of Chicago starts to roll out a new computer system for the 9-1-1 dispatch center Tuesday.

Chicago will begin a phased rollout of a new system for the city's 911 center on Tuesday, marking the start of a transition away from technology that has been used for the past 30 years.

By the time the clock strikes midnight on a single Tuesday, Chicago’s 911 dispatchers will have fielded nearly 10,000 calls ...

Macomb County will migrate its emergency dispatch and records management systems to a cloud-based platform under a $6.79 ...

Delays and glitches in a new McLean County Computer Aided Dispatch system are frustrating public safety agencies. McLean ...

The New Haven Police Department and the city’s 911 call center transitioned to a new computer-aided dispatch (CAD) system ...

Queensland Ambulance Service operators across the state are reportedly manually filing triple-0 calls by hand following what has been described as a “failure” of a new system.